Privacy

Who we are

TedPoint runs tedpoint.ai and decides how the personal data described here is used, which makes us the data controller. Contact us about anything on this page at hello@tedpoint.ai.

TedPoint, Chennai, India. Udyam (MSME) registration UDYAM-TN-24-0030273

Messages you send us

The enquiry form asks for your name, your email and the problem you want help with. Your business name and phone number are optional. We need your name and email to reply; without them we can’t answer you. When you press Reach out, the form emails your message to us through Amazon Web Services, and we read it in our Google Workspace email. The same applies if you email us directly.

We use what you send only to reply to you and discuss your enquiry. Our legal basis is taking steps you’ve asked for before a possible contract, and our legitimate interest in answering people who contact us. We don’t sell your data, share it for advertising, or add you to a mailing list.

Cookies and visitor statistics

If you accept analytics cookies, we use Google Analytics to count visits, see which pages people read, and see how many people start the enquiry form and how many send it. Google then sets cookies named _ga and _ga_*, which last up to two years, and receives your IP address, browser and device type, and approximate location. We never send Google what you type into the form, and we don’t use Google’s advertising features.

Our legal basis is your consent. Google Analytics doesn’t load until you press Accept, and you can change your mind at any time with “Cookie settings” at the bottom of every page. We store your choice in your browser so we don’t ask again; that isn’t sent to anyone.

Running the website

Our host, Amazon Web Services, receives your IP address and browser details when you load a page, so it can deliver the page and protect the site from abuse. Our legal basis is our legitimate interest in running a secure website.

Who processes your data

Amazon Web Services hosts the site and sends form messages (Sydney, Australia). Google provides our email (Google Workspace) and, with your consent, Google Analytics. Both act on our instructions under data processing terms.

These providers may process data outside your country, including in Australia and the United States. For data from the EU, UK or Switzerland, they protect transfers with the European Commission’s Standard Contractual Clauses and, where they are certified, the EU-US Data Privacy Framework.

How long we keep it

We keep enquiries for as long as we’re talking with you, and delete those that don’t lead to work within 24 months of our last message. If you become a client, we keep records for as long as the contract and tax law require. Error logs from the form are deleted after 30 days. Google Analytics deletes detailed visit data after 14 months at most.

Your rights

You can ask us for a copy of your data, to correct it, to delete it, to limit how we use it, or to send it to you in a portable format. You can object to us using it on the basis of legitimate interests, and withdraw consent at any time without affecting what happened before. Email hello@tedpoint.ai and we’ll respond within one month, usually much sooner.

If you’re in the EU or UK and unhappy with how we handle your data, you can complain to your local data protection authority. Residents of California and other places with similar laws have the same rights to know about and delete their data, and we don’t sell or share personal information as those laws define it.

Other things you should know

We don’t make automated decisions about you or build profiles. This site is for businesses and isn’t aimed at children. When we work on your business, data you share with us is covered by the confidentiality agreement we sign with you, not by this page.